SUPPORT

You can contact a support representative at any time.

TECHNICAL INQUIRIES

You can read your Genretop book on any computer, laptop, smartphone or mobile device with a built in browser like a Kindle.

Enjoy reading any Genretop book with all major browsers. Specifically supported are the latest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater, on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

For any trouble with your log in information, please contact a representative to look into the issue.

All mainstream mobile devices and all modern website browsers will be able to stream our music and audiobooks.

If your audio isn't working correctly, check your internet connection. If you continue to experience difficulty, contact customer support .

No problem. For any issues, contact one of our representatives with the name of the book and the device you're trying to open it on. We'll get right back to you, usually in the next 24 hours.

BILLING AND MEMBERSHIP

Every 24 hours new content is updated so you never get bored!

Please direct any requests to requests@genretop.com and we'll try our best to add it to our library.

To cancel your subscription, use our Online Cancellation Form or call a live customer service toll free at 1-888-778-0459 . You can still access to your account for the rest of your term and you won't receive any bills after cancelling.

You should have received a confirmation email from our customer service team.

If you received a confirmation email after cancelling your account but have still been charged, contact us so we can resolve the situation as quickly as possible.

If you experienced technical difficulties, been the victim of fraud, or an accidental billing mistake occurred, you qualify for a refund. If you didn't get the experience you expected, you might be refund eligible.

For additional assistance or to request a refund, call a live representative toll-free at 1-888-778-0459. Please refer to our Terms of Service for a more detailed overview of our refund policy.